You can return a product within 14 calendar days from the day of delivery, provided the product is in excellent condition, its packaging has not been altered, and the product has not been used. You may also withdraw from the purchase of the product within 14 days from the day of delivery provided the product is in excellent condition. If the above conditions are not met, the company reserves the right to refuse the product’s return.
In case such a return is accepted for special reasons, the company will reimburse part of the price within 14 days from receiving the returned product, which will be determined on a case-by-case basis according to the condition of the product. The right to withdraw and return products does not apply in the case of special orders, made-to-order products, or products that are manufactured according to the consumer’s specifications or are clearly personalized.
The customer is responsible for the cost of returning the products. All products are inspected as much as possible before shipment from our company. If you find upon receipt that the product has any defect, the warranty procedure must be followed, and you need to contact us immediately so that we can inform you about this process.
If incorrect products were sent due to our fault, then return the product after contacting the relevant department of our company; at our expense we will replace it without additional charges.
In any case, the product must be accompanied by a copy of the “Sales Receipt”.
You can find the return form here.